Airo Restaurant, Melbourne Airport Parkroyal

What's in a pour?

Hospitality venues have become more adventurous with their wine glasses and it's common practice to replace the pouring line with a logo or clever marker that symbolises the venue. For the server, pouring a glass of wine can be fraught, and the marker is an important indicator that ensures an accurate pour. A customer will be unhappy if the glass is under poured, that millimetre makes the world of difference to them! However On the manager will be unhappy if the glass is over poured; as the bottom line can make a big difference to profitability. It stands to reason, the marker must be accurately followed every time! 

In the eyes of the law a standard drink for a glass of wine is 100ml, however it's common practice in Australia and New Zealand to pour 150ml. It's also common to see beverage lists indicate a small pour option (150ml) and a large pour option (250ml). Each marker on a glass will indicate the two different pour levels. With the onus of responsibility on the server and the licensee, it becomes all the more important for servers to be vigilant when serving alcohol and following the marker, especially knowing that the pours are greater than the standard drink measure.

Responsible service of alcohol fast facts.

Statistic source: Business Queensland

Stephen's Take

Unit of Competency Mapping

Please note; the purpose of this article is to introduce current hospitality trends. The content broadly applies to the units of competency listed. It is not intended that all content in this article maps directly to all performance evidence and knowledge evidence in the unit of competency.

Article and photos original by Stephen Duncan